Payroll is the process that includes calculating each employee’s earnings, withholding the correct income and social taxes, managing bonuses, commissions, expenses, and benefits, and delivering the correct payment to the employee, with a payslip. It also involves keeping records on behalf of employees, making payments to all the necessary stakeholders (such as tax authorities) and keeping track of work hours and paid time off.
Global payroll is the same process, repeated for each country, but with additional levels of complexity. Tax and labor laws vary widely from country to country. Keeping track of numerous data streams – different spreadsheets and expense invoices in different languages and different units of measure – can be overwhelming.
Global payroll is the process of consolidating all payroll data streams from across the globe into one place, standardizing the data, and calculating and delivering payments across the globe in local currency in full legal compliance
The definition of a multi-country payroll is the same regardless of whether a company has an entity in the country where it is hiring, working through an employer of record (EoR) or hiring independent contractors. What distinguishes a global payroll from a local payroll is the ability to carry out the necessary payroll steps for different countries simultaneously, making it not only manageable to hire and pay a workforce abroad, but also simple.
A local payroll can be complex, particularly at an enterprise with thousands of employees, even if all of them are in a single location and fall under the same tax and legal codes. But a global payroll can be at least three times more complicated, and when there are dozens of countries involved, it can be simply overwhelming – unless there is a technological solution.
Labor laws and tax codes are not only different in each country, but also from person to person. Every employee’s tax rate is based on numerous factors, including salary structure, age, and family status. Laws are also highly unstable. Legislative changes happen without warning. Languages and currencies are different from country to country, and so are standards for bonus payments. Many countries require employers to pay a 13th salary as a bonus.
The number of data points that need to be collected and processed can be staggering. Every department in each location must provide time and attendance reports, expense reports, and bonus and commission data. Earnings can change each month, and therefore the tax rate could be different. Benefit packages also need to be calculated. In additional there will be variable costs such as expenses and bonuses that also must be calculated in the gross to net.
All those reports will arrive in different languages and in different formats. After they are all aligned and calculated, there is yet another level of complexity. Payments need to go to no less than three parties (employees, tax authorities, benefits vendors), and sometimes as many as 10.
For the global payroll manager aiming to co-ordinate all these ‘local payrolls’ into one ‘global payroll’, it is an extremely complex and taxing job to deliver an accurate gross to net payroll on time with zero errors.
Global payroll in the modern age should address this complexity. A sophisticated multi-country payroll platform consolidates the data streams, automates the workflows, and standardizes the information to make it simple. When combined with in-country partners and a dedicated project manager to stay on top of law changes, the result is a perfect payroll in full compliance on time every month.
To maintain compliance, stay informed of legislative changes, and work effectively with the local culture, a company delivering an international payroll must have a local presence. In today’s global payroll landscape, there are two primary models.
One model is the wholly-owned model. Companies open offices in those countries to handle the entire operation in-house. Another model is the aggregate model. Companies build partnerships with at least one local company to carry out the payroll – usually accounting firms or law firms. The ICP is hand-picked, vetted, and provided with the technological support of a payroll platform.
When it comes to ICPs, one size does not fit all. While the wholly-owned model has an intuitive appeal because it seems more integrated and controlled. In reality, it has proven to offer less flexibility, transparency, and accountability than the aggregate model.
With the aggregate model, payroll suppliers in the local country compete for the ‘business’ of the global payroll solution provider. That makes them more accountable and allows the global payroll company to work with only the best ICPs. The aggregate model also allows maximum flexibility. If an enterprise has a special need, it can be matched with the right ICP.
The very best solution is a payroll aggregator together with a cloud-based payroll platform that collects data from all locations and provides a unified view from a single pane/dashboard. Together, the result is a strong combination of flexibility, transparency, and data consolidation.
When it comes to global payroll, compliance is an ongoing challenge. With so many laws and tax codes to track in each country, fear of non-compliance often push companies away from even considering an international workforce, often giving up lucrative business opportunities in the process.
Despite the challenge, compliance can be achieved in each location with the proper setup in place. By using the aggregate model, companies have access to local experts who have a vested interest in knowing the letter of the law in all payroll matters. They not only handle the payroll calculations, making sure to withhold the correct taxes from each employee, but also monitor the legislation, such as changes to the minimum wage, overtime, or new tax rates.
Compliance, however, is more than simply having ICPs across the world. It is also connected to levels of support services that keep companies informed about all relevant information and provide answers to important workforce-rated questions. A good global payroll provider will have a network of ICPs as well as in-house experts, clients can turn to for information before making hiring decisions. Payroll software can show clients the true costs for each employee in every area.
Since payroll is the single largest cost item for any company, it makes sense to monitor that spending as closely as possible. Knowing how much is being spent at any time and exactly where the funds are going is the essence of control. Otherwise, it’s nearly impossible to make effective business decisions on increasing investment, or if necessary, cutting costs. Without real time business intelligence (BI) reporting, it is impossible to run an efficient global operation.
With a manual payroll, however, keeping track of total payroll spending, or even how many employees a company has in total, is a massive challenge. It means reconciling data from many sources, often multiple excel files, delivered in different styles, adding up all the figures, and hoping that it matches the total that is actually being paid.
Real time reporting is the only effective way to keep track of payroll spending. When all the information is consolidated into a single dashboard, it’s easy to see the most important information and to use it to make strategic decisions. Did your payroll spending go up or down this month? Do you know why it changed? With real time reporting, the information is ready at your fingertips.
A good reporting suite will allow clients to compare spending by time (month or month, year over year, etc…) location (costs of hiring in one country vs a different country), and overseas project. It provides a broad overview of all payroll spending and offers an option to drill down to each element and examine it closely.
When a company begins to consider expanding abroad, or in moving to from a decentralized manual payroll to an automated global payroll system, whether or not it is already part of the global economy, it’s important to know how it will benefit from the move. One of the first considerations to take is whether the new system will be able to process the employment type the company is most likely to use.
A simple way to handle it is to work with a global payroll provider. The combination of state-of-the-art software solution, expert ICPs through the aggregate model, and in-house support to ensure every detail is addressed can solve all of the payroll problems.
One good way to find a payroll provider is through an request for proposal (RFP). The process of formulizing the RFP can also help the company think through what it must have in a payroll provider, so that it focuses that instead of just looking for the most advanced technology, widest range of services, or just the lowest price.
A global payroll can be a massive undertaking. But working with the right company that can handle all types of employment models (payroll, EoR, contractors) and that can allow for an easy transition between the three main types as your company grows; can provide an automated payroll platform, with payroll processed by local experts whilst offering offering individual support, the process can actually be rather simple.
With hundreds of workers spread across four continents, CyberArk needed solutions for global workforce management with different pay cycles, different compliance standards, and overall workforce expense monitoring.
Papaya took over and existing operation and unified all of the different formats, reports, and workflows from a host of different sources.
With many new employees to onboard, Rubrik’s HR department need to work quickly to bring in the best talent from across the globe, all while maintaining the strength that helped propel the company into the next level.
Papaya enables Rubrik to do everything they need, from the ability for quick onboarding globally, supporting them with local labor laws, benefits and benchmarks through an easy payroll cycle and centralized management of all global workers.
The company began its relationship with Papaya while taking its first steps in global expansion. Deciding on a growth strategy was a challenge. Then came rapid expansion and a need to onboard quickly and efficiently. Finally, Dynamic Yield had to adjust again when a massive multi-national entity brought the company.
Papaya provided the assistance and guidance the company needed as it took its first tentative steps to a PEO. As it moved quickly through dramatic growth, the Papaya platform provided continuity and consistency.