Junior Technical Writer

Product
Herzliya
Intermediate
Full-time
Description

Papaya Global is reinventing global payroll and workforce management. Our automated platform helps companies hire, onboard, manage, and pay people in more than 140 countries.

We are looking for a talented junior writer to join our growing Product team, and train as a Technical Writer. As a junior writer, you will work under an experienced Senior Technical Writer, and shadow the Product and R&D teams, as well as other departments in the company, to map and identify documentation needs, facilitate knowledge workflows, organize existing collateral – and create new documents for both internal and external needs.’


You will:

  • Interview technical personnel throughout the company
  • Document knowledge silos
  • Organize existing documentation
  • Identify documentation gaps
  • Manage cross-team knowledge flows
  • Define knowledge management and documentation workflows
  • Conduct research on product terminologies and technical terms
  • Obtain in-depth knowledge of the product by working with technical staff 
  • Learn to write and publish advanced technical documentation


Requirements
  • Minimum of 3 years of writing experience in any environment
  • Tech-savvy and able to understand complex technical concepts
  • Ability to conduct in-depth interviews of technical personnel
  • Personal tendency to problem-solving and continuous improvement
  • Ability to break down complex processes
  • Ability to work under pressure in a dynamic work environment
  • Excellent verbal and written communication skills in English and Hebrew
  • People person, accountable and able to work independently


Nice to have
  • Experience in technical writing for software/SaaS products
  • Experience in customer support practices and methodologies

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