Technical Writer

Product
Herzliya
Intermediate
Full-time
Description

Papaya Global is reinventing global payroll and workforce management. Our automated platform helps companies hire, onboard, manage, and pay people in more than 140 countries.

 We are looking for a talented and experienced Technical Writer to join our growing Product team. As a Technical Writer, you will work closely with the Product and R&D teams, as well as other departments in the company, to create and maintain an in-depth understanding of Papaya's products and services. You will be in charge of creating easy-to-understand support content, manuals, and tutorials to help us provide a better customer experience. 

 

You will:

  • Prepare user-friendly manuals and tutorials
  • Maintain and update product-related documents
  • Conduct research on product terminologies and technical terms
  • Create and maintain complex flowcharts and diagrams
  • Obtain in-depth knowledge of the product by working with technical staff 
  • Collaborate with support staff to identify customer needs and develop customer-facing content
  • Write and publish product release notes
Requirements
  •  Minimum of 3 years of experience as a Technical Writer
  • Tech-savvy and able to understand complex technical concepts
  • Experience in customer-facing content creation in English
  • Ability to write to different sets of audiences
  • Personal tendency to problem-solving and continuous improvement
  • Ability to break down and guide through a technical process
  • Ability to work under pressure in a dynamic work environment
  • Excellent verbal and written communication skills in English and Hebrew
  • People person, accountable and able to work independently
Nice to have
  • Experience in technical writing for software/SaaS products
  • Experience in customer support practices and methodologies

Apply for this position