Product Expert

Tel Aviv / Herzliya

Papaya is seeking a Product Specialist to join the CSM team. The Product expert will fuel product quality and engagement by representing the voice of the user. As a member of the team, you will be responsible for monitoring the quality and stability of Papaya products and features. You will leverage data tools and other sources of user feedback to identify user experience themes, prioritize issues, and communicate key takeaways to Product and R&D Managers to shape product direction. You will work cross-functionally with other teams within Papaya to improve user experience.

You will:

  • Become an expert in Papaya products
  • Be the main point of contact to all Papaya’s Users (suppliers, customers, internal users)
  • Monitor and analyze user reports for feedback and bug-related trends
  • Collaborate with Engineering and Product Management to shape, support, and execute product goals, by elevating the voice of the user as an input into decision-making
  • For some products, draft and execute product/feature test plans
  • Communicate the potential impact of product changes to internal stakeholders
  • Train the CSM team on the new features to make sure they are up to date with the product
  • Own the external communication regarding the product updates
  • Drive product strategy bridging short-term execution and long-term vision
  • Identify opportunities and represent view of the customer by conducting industry research, including deep quantitative, qualitative and competitive analysis
  • Analyze product performance, synthesize customer feedback and advocate improvement
  • Graduate degree or extensive (3+ years) work experience in a product-building environment
  • Ability to prioritize demands in an ambiguous, fast-paced environment
  • 2+ years of experience in training- internally and externally
  • Track record of leadership and ability to work independently
  • 2+ years of experience working in tech, consulting, or an operational capacity
  • 1+ years of experience in a finance/ HR oriented environment- a plus
  • 3+ years experience working in a product marketing, consulting, product strategy or equivalent function (partnered with product management and/or engineering to represent customer requirements)

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