Customer Success Team Leader

Operations
Tel Aviv
Responsibilities

The CSM team is a customer centric team. This team is focused on connecting every business with their workers and helping them grow through our solutions. CSMs are directly responsible for building relationships and helping clients manage their workforce management through consultation, education, up-sell and support.

Ideal candidates will have the ability to drive strategy coupled with a willingness to roll up their sleeves and execute the tactics. This position will be directly responsible leading a team of CSMs. Success in this position requires exceptional consultative sales, coaching, and client service skills; people management, and problem-solving skills; attention to detail; the ability to thrive in a dynamic and changing environment; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.

You will:

  • Meet or exceed all goals based on revenue and product adoption
  • Lead a high-performing team of 8 CSMs
  • Coach, develop and inspire your direct reports
  • Become an expert in Papaya’s solutions for businesses of all sizes
  • Identify actionable insights to improve client results and team strategy
  • Includes business development and client activation strategies for the scaled book of business.
  • Develop and implement global programs to improve the client experience
  • Monitor progress against goals and respond to changes
  • Work cross-functionally within sales and other Papaya departments to drive revenue and increase customer satisfaction
  • Identify opportunities to improve feature products and the customer experience
Requirements
  • Strong track record in achieving or exceeding up-sell targets
  • Demonstrated experience leading a team, coaching and inspiring others
  • Demonstrable C-level selling skills
  • A passion for helping others succeed
  • Excellent communication skills, native oral and written fluency in English
  • Self-motivated, entrepreneurial, and comfortable dealing with ambiguity
  • Analytical, strong critical-thinking, strategy development and creative problem-solving abilities
  • Exceptional ability to prioritise and focus on driving growth
  • Bachelor’s / Master’s degree
  • 8-12 Years of sales, CSM or account management experience
  • 2+ years of experience managing and leading a CSM team
  • Creative, resourceful, detail-oriented, and organized
Nice to haves
  • Proven ability to build strong working relationships inside and outside of Papaya
  • Finance or HR background is a plus
  • Understanding about the global payroll management landscape

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