Customer Success Manager SMB

Customer Success
Herzliya
Intermediate
Full-time
Description

Papaya Global is reinventing global payroll and workforce management. Our automated platform helps companies hire, onboard, manage, and pay employees in more than 140 countries.

The Customer Success team is responsible for building relationships and helping clients increase their workforce management through consultation, education, and support. Ideal candidates will have the ability to drive strategy coupled with a willingness to roll up their sleeves and execute the tactics.

You will:

  • Develop our SMB accounts into our high-value customers who buy  into the software
  • Manage a high number of accounts, making  effective time management and prioritization critical
  • Facilitate  software implementations for our SMB accounts
  • Help design processes, structures, and tools to effectively scale account management best practices
  • Provide day-to-day guidance and support to managed accounts
  • Expanding customer value by working closely with customer sales teams
  • Collaborate with the Product team to improve the experience 
Requirements
  • University degree
  • At least 2 years of experience in customer success management, account management, or technical support
  • Experience growing accounts
  • Ability to drive revenue through a consultative, relationship-driven sales approach
  • Good listener who can understand customer needs and communicate Papaya’s value proposition
  • Ambitious, enthusiastic, and tenacious with a track record of consistently exceeding quota/meeting goals
  • Experience with Salesforce - preferred
  • Ability to get into the weeds and solve problems independently
  • Strong team player but still a self-starter
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly

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