Customer Operations Specialist

Operations
Austin
Entry-level
Full-time
Description

The Customer Operation Specialist is part of the Customer Success team, this person is responsible for supporting the team efforts and helping clients increase their workforce management through maintaining an updated system, providing the first line of support, and guiding customers on different processes in our product. Success in this position requires exceptional client service, detail-oriented and precise; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.

You will:

  • Provide support to clients and their workers via email, assisting them with tier 1 questions and inquires
  • Support Customer Success team by creating cost estimates for clients as needed
  • Assist team with onboarding and termination of new employees as needed
  • Work with internal depts to maintain demo accounts for team
  • Create internal and external forms 
  • Create yearly payroll calendars for clients on the company platform
  • Manage new user requests 
  • Assist with new client payroll set-up and ongoing client updates
  • Take part in Papaya’s customer's onboarding and payroll cycles and relentlessly work to ensure their ongoing operation.
  • Fully understand the features and limitations of Papaya’s entire suite of products.
  • Complete individual client requests independently, using your judgment and problem-solving skills
  • Navigate internal resources and get answers to your questions, addressing issues end-to-end in a reasonable time
  • Maintain a customer profile in CRM
Requirements
  • Bachelor's degree
  • Exceptional communication and presentation skills
  • Strong team-working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact
  • Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set
  • Ability to effectively prioritize tasks and manage time, even under high-pressure situations
  • Fluency & excellent communication skills in English. Additional languages are an advantage.
  • Highly detail-oriented

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