Center of Excellence Manager

New York

Papaya Global's Center of Excellence acts as a center of research, support, and share best practices around a specific country regarding workforce management.

The CoE Manager’s responsibility is to accompany our customers at every step by providing high-value touchpoints as part of our pursuit for excellence and to ensure a successful journey for our clients.  

Success in this position requires exceptional client service and consultative skills; the ability to thrive in a dynamic, team-focused environment; curiosity and a passion for researching and knowledge; helping others achieve results.

Ideal candidates will have previous experience in Global HR, payroll, benefits, and/or legal background.

You will:

  • Have a deep understanding of your customers’ business needs and objectives to help maintain market competitiveness
  • Research, create, and maintain a database of precise global labor regulations and benefits knowledge, to be used both internally and externally and ensure the information is communicated regularly to all relevant stakeholders.
  • Take ownership over the country payroll, labor regulations, and benefits requirements during Papaya’s customer onboarding process.
  • Custom make benefit proposals to assist customers in making decisions that contribute to their business goals, to ensure they get the most value from their relationship with Papaya
  • Providing expert guidance internally and externally through the entire customer journey, from pre-sales to onboarding to business as usual.
  • Complete individual client requests independently, using your knowledge, research, experience, critical thinking, and problem-solving skills.
  • Navigate a wide range of internal and external resources and get answers to your questions, addressing issues end-to-end within Papaya’s strict SLAs.
  • Build productive and trusting relationships with many different stakeholders, both internal and external, through meeting deliverable expectations and timelines and making effective and strategic recommendations.
  • Provide clear worker cost estimations for required countries, to allow clients to manage and plan their budgets.
  • A go-to source of knowledge and guidance in response to the fast-changing global economic environment and its effects on global payroll and workforce.  

In addition: 

  • Educate the customer on local compliance requirements
  • Be our customer advocate outside the company to our in-country partners
  • Operate as the lead point of contact for all matters specific to CoE accountabilities, including escalation and troubleshooting to resolve client queries
  • University degree and/or masters. JD in Law -an advantage.
  • 2/3+ years previous experience as Global HR Manager / Global Compensation and Benefits/ Global Payroll Manager
  • Work experience in Global Payroll/labor law environments
  • Strong team-working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact
  • Confident working independently and acting as a trusted advisor
  • High level of comfort presenting key labor regulations, Payroll, and Benefits issues to internal and external stakeholders
  • Strong analytical and research skills, with the ability to extract key points and present complex information in user-friendly ways
  • Critical thinking skills with an entrepreneurial and proactive mind-set
  • Ability to effectively prioritize tasks and manage time, especially under high- pressure situations and strict SLA’s
  • Exceptional verbal, written communication and presentation skills in English, Additional languages an advantage

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